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Customer experience horizons

Customer experience (CX) is a leading driver of brand loyalty and organizational performance. According to NTT’s State of CX 2023 report, 92% of CEOs believe improvements in CX directly impact their improved productivity, and customer brand advocacy. They also recognize… Continue Reading →

Internal documents: Cruise knew its cars struggled to detect large holes and sometimes had problems recognizing kids, prior to its California permitting crisis (Sam Biddle/The Intercept)

Sam Biddle / The Intercept: Internal documents: Cruise knew its cars struggled to detect large holes and sometimes had problems recognizing kids, prior to its California permitting crisis  —  According to internal materials reviewed by The Intercept, Cruise cars were… Continue Reading →

The Download: NASA’s tiny spacecraft, and the RSV vaccine shortage

This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Inside NASA’s bid to make spacecraft as small as possible Since the 1970s, we’ve sent a lot of… Continue Reading →

Emails: X has begun work on an account handle marketplace for purchasing handles left unused, requesting a flat fee of $50K from potential buyers in some cases (Alex Konrad/Forbes)

Alex Konrad / Forbes: Emails: X has begun work on an account handle marketplace for purchasing handles left unused, requesting a flat fee of $50K from potential buyers in some cases  —  Rumored to be in the works for the… Continue Reading →

AI gains momentum in core manufacturing services functions

When considering the potential for AI systems to change manufacturing, Ritu Jyoti, global AI research lead at market-intelligence firm IDC, points to windmill manufacturers. To improve windmills before AI, she says, the company analyzed data from observing a functioning prototype,… Continue Reading →

Apple accessories including the Magic Keyboard, Mouse, and Trackpad that accompany the newly announced M3 iMac still feature a Lightning port instead of USB-C (Hartley Charlton/MacRumors)

Hartley Charlton / MacRumors: Apple accessories including the Magic Keyboard, Mouse, and Trackpad that accompany the newly announced M3 iMac still feature a Lightning port instead of USB-C  —  The newly announced M3 iMac is still accompanied by peripherals with… Continue Reading →

Joy Buolamwini: “We’re giving AI companies a free pass”

Joy Buolamwini, the renowned AI researcher and activist, appears on the Zoom screen from home in Boston, wearing her signature thick-rimmed glasses.  As an MIT grad, she seems genuinely interested in seeing old covers of MIT Technology Review that hang… Continue Reading →

After state AGs sued Meta for not using age-verification methods to safeguard kids, privacy groups raise concerns about security and the tech’s untested nature (Tonya Riley/Bloomberg Law)

Tonya Riley / Bloomberg Law: After state AGs sued Meta for not using age-verification methods to safeguard kids, privacy groups raise concerns about security and the tech’s untested nature  —  A lawsuit brought by California and more than 30 state… Continue Reading →

Exclusive: Ilya Sutskever, OpenAI’s chief scientist, on his hopes and fears for the future of AI

Ilya Sutskever, head bowed, is deep in thought. His arms are spread wide and his fingers are splayed on the tabletop like a concert pianist about to play his first notes. We sit in silence. I’ve come to meet Sutskever,… Continue Reading →

1Password says it detected “suspicious activity” on its Okta tenant that it uses to manage employee-facing apps, and found that no user data was accessed (Dan Goodin/Ars Technica)

Dan Goodin / Ars Technica: 1Password says it detected “suspicious activity” on its Okta tenant that it uses to manage employee-facing apps, and found that no user data was accessed  —  1Password CTO says investigation found no compromise of user… Continue Reading →

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